Privacy Policy

Welcome to My Rehab Pro, (“My Rehab Pro“, “Company“, “we“, “us“, “our“). Our highest priority is safeguarding your personal information and protecting your privacy rights. Should you have any questions or concerns regarding this privacy notice or how we handle your personal information, please reach out to us at info@myrehabpro.com.

When you visit our website http://www.myrehabpro.com or My Rehab Pro Application (collectively, the “Sites”), and more broadly, utilize any of our services (the “Services“, which include the Sites), we recognize that you are placing your trust in us with your personal information. We handle your privacy with the utmost seriousness. Through this privacy notice, we aim to explain with complete transparency what information we gather, how we utilize it, and what rights you possess regarding it. We encourage you to carefully review this document, as it contains vital information. If you find any terms in this privacy notice unacceptable, please cease using our Services immediately.

This privacy notice encompasses all information collected through our Services (which, as mentioned above, includes our Sites), along with any related services, marketing activities, sales, or events.

This Privacy Policy excludes information collected from Customers who register and access (“Customers”) the password-protected and secure sections of our Sites (“Secure Platforms”). The Secure Platforms enable Customers to conduct specific transactions and utilize Services. All information gathered and stored by MY REHAB PRO or entered by our Customers into such Secure Platforms is classified as Protected Health Information (“PHI”) and/or medical information and is regulated by applicable state and federal laws, such as the Health Insurance Portability and Accountability Act (HIPAA). MY REHAB PRO’s use and disclosure of such PHI follows the applicable Privacy Practices for the relevant Secure Platform.

Please review this privacy notice thoroughly as it will help you understand how we handle the information we collect.

TABLE OF CONTENTS

WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We gather personal information that you provide to us.

We collect personal information that you willingly share with us when registering on the Sites, showing interest in learning about our products and Services, participating in Site activities, or contacting us directly.

The type of personal information we collect is based on your interactions with us and the Sites, your preferences, and the products and features you choose to use. The personal information we may collect includes:

Personal Information Provided by You. We collect basic identification details such as names; contact information including phone numbers and email addresses; professional information like job titles; account credentials including usernames and passwords; verification or authentication data; and other comparable information.

It is essential that all personal information you provide to us is accurate, complete, and truthful. You must inform us of any changes to your personal information.

Information automatically collected

In Short: When you visit our Sites, we automatically collect certain information, including your Internet Protocol (IP) address and browser/device characteristics.

During your visits to, usage of, or navigation through our Sites, we automatically gather specific information. While this data doesn’t identify you personally (such as your name or contact details), it may include information about your device and usage patterns. This encompasses your IP address, browser and device specifications, operating system details, language settings, referring URLs, device name, country, location data, information about your Site usage patterns, and other technical specifications. We primarily require this information to ensure our Sites’ security and proper functioning, as well as for internal analytics and reporting purposes.

Like many other organizations, we also gather information using cookies and similar tracking technologies.

The information we collect includes:

Log and Usage Data. Our servers automatically collect and record service-related, diagnostic, usage, and performance information when you access or use our Sites. Depending on your interaction with My Rehab Pro, this log data may include your IP address, device details, browser specifications and settings, and information about your Site activity (such as date/time stamps of your usage, pages and files viewed, searches performed, and other actions like feature usage), along with device event information (including system activity, error reports (sometimes called ‘crash dumps’), and hardware settings).
Device Data. We gather device-specific information about the computer, phone, tablet, or other device you use to access our Sites. This may include details such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information, depending on the device used.
Location Data. We collect location-related information about your device, which can be either precise or imprecise. The amount of information collected depends on your device type and settings used to access our Sites. For instance, we might use GPS and other technologies to collect geolocation data that indicates your current location (based on your IP address). You can choose not to share this information by either denying access or disabling your Location setting on your device. However, opting out may prevent you from using certain Services features.
Text Messages. We encrypt your text message information before transmitting it to the recipient. For future reference, we store these encrypted messages in our system.
Portal Changes. We store any changes you make on the portal to ensure cross-platform availability.

Information collected from other sources

In Short: We may obtain limited data from public databases, marketing partners, and other external sources.

To enhance our ability to deliver targeted marketing, relevant offers, and improved services while keeping our records current, we collect information about you from various external sources. These sources include public databases, our marketing partners, affiliate programs, specialized data providers, and other third parties. The information we gather encompasses mailing addresses, professional titles, email contacts, phone numbers, intent data (which reflects user behavior), Internet Protocol (IP) addresses, social media profile information, social media URLs, and customized profiles. We use this data specifically for targeted advertising initiatives and event promotional activities.

HOW DO WE USE YOUR INFORMATION?

In Short: We process your information based on legitimate business interests, contractual fulfillment, legal compliance requirements, and/or with your explicit consent.

We utilize personal information collected through our Sites for various business purposes detailed below. Our processing of your personal information is founded on legitimate business interests, contractual obligations with you, your consent, and/or legal compliance requirements. Each purpose listed below includes the specific processing grounds we rely upon.

We use the information we collect or receive:

To facilitate account creation and logon process. When you choose to connect your account with us to a third-party account (such as Google or Facebook), we utilize the information you’ve authorized us to collect from these third parties to facilitate account creation and login processes as part of our contractual performance.
To post testimonials. We publish testimonials on our Sites that may include personal information. Before publishing any testimonial, we obtain your explicit consent to use your name and testimonial content. For testimonial updates or deletions, please contact us at support@myrehabpro.com, including your name, testimonial location, and contact details.
Request feedback. We may utilize your information to solicit feedback and communicate about your Site usage experience.
To enable user-to-user communications. With user consent, we may use your information to facilitate communication between users.
To manage user accounts. We use your information to manage and maintain your account functionality.
To send administrative information to you. We may use your personal information to communicate product updates, service information, new features, and changes to our terms, conditions, and policies.
To protect our Services. We utilize your information as part of our security measures to maintain Site safety and security, including fraud monitoring and prevention.
To enforce our terms, conditions, and policies for business purposes, to comply with legal and regulatory requirements, or in connection with our contract.
To respond to legal requests and prevent harm. When we receive legal requests such as subpoenas, we may need to examine our stored data to determine appropriate responses and ensure compliance.
Administer prize draws and competitions. When you choose to participate in our competitions, we may process your information to manage and facilitate these promotional activities.
To deliver and facilitate delivery of services to the user. We process your information to ensure smooth delivery of our services and fulfill your specific service requests.
To respond to user inquiries/offer support to users. Your information helps us address your questions, resolve potential issues, and provide comprehensive support regarding our Services.
To send you marketing and promotional communications. We and/or our third-party marketing partners may utilize your personal information for marketing purposes, aligned with your marketing preferences. This includes instances where you express interest in learning about My Rehab Pro or our Sites, subscribe to marketing materials, or contact us. You maintain the right to opt-out of marketing emails at any time.
Deliver targeted advertising to you. We may process your information to create and display personalized content and advertising (including working with third parties) customized to your interests and/or location, and to evaluate its effectiveness.

WILL YOUR INFORMATION BE SHARED WITH ANYONE?

In Short: We share information only with your consent, for legal compliance, service provision, rights protection, or business obligation fulfillment.

We may process or share your data based on the following legal grounds:

Consent: Processing occurs when you provide specific consent for using your personal information for defined purposes.
Legitimate Interests: We process data when reasonably necessary to achieve our legitimate business objectives.
Performance of a Contract: When we establish a contract with you, we may process your personal information to fulfill our contractual obligations.
Legal Obligations: We may disclose information when legally required to comply with applicable laws, governmental requests, judicial proceedings, court orders, or legal processes, including responses to court orders or subpoenas (and responding to public authorities for national security or law enforcement requirements).
Vital Interests: We may share your information when necessary to investigate, prevent, or take action regarding potential policy violations, suspected fraud, safety threats to any person, illegal activities, or as evidence in litigation involving us. More specifically, we may need to process your data or share your personal information in the following situations:
Business Transfers. We may share or transfer your information during negotiations or execution of any merger, company asset sale, financing activities, or acquisition of all or part of our business by another company.
Affiliates. Your information may be shared with our affiliates, who will be required to adhere to this privacy notice. Our affiliates include our parent organization and any subsidiaries, joint venture partners, or other companies under our control or common control.
Business Partners. We may share your information with our business partners to provide you with specific products, services, or promotional offerings.

DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short: We utilize cookies and other tracking technologies to collect and store your information.
Our Sites may employ cookies and similar tracking technologies (such as web beacons and pixels) to access or store information. For detailed information about our use of these technologies and your options regarding certain cookies, please refer to our Cookie Notice.
HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We retain your information for the duration necessary to fulfill the purposes outlined in this privacy notice, unless legally required otherwise.
We retain your personal information only for the time period necessary to accomplish the purposes described in this privacy notice, except when a longer retention period is required or permitted by law (such as for tax, accounting, or other legal requirements). None of the purposes mentioned in this notice will require us to keep your personal information beyond the duration of your account with us.
When there is no ongoing legitimate business need to process your personal information, we will either delete or anonymize it. If deletion or anonymization isn’t feasible (for instance, if your personal information is stored in backup archives), we will securely store your information and isolate it from further processing until deletion becomes possible.
HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We implement organizational and technical security measures to protect your personal information.
We employ appropriate technical and organizational security measures to protect any personal information we process. However, please note that despite our security safeguards and efforts, no electronic transmission over the Internet or information storage technology can guarantee 100% security. Therefore, we cannot absolutely guarantee that hackers, cybercriminals, or unauthorized third parties won’t breach our security to improperly collect, access, steal, or modify your information. While we strive to protect your personal information, you transmit information to and from our Sites at your own risk. We recommend accessing the Sites only in a secure environment.
DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Sites, you represent that you are at least 18 years old or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Sites. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at support@myrehabpro.com.

WHAT ARE YOUR PRIVACY RIGHTS?

In Short: You may review, change, or terminate your account at any time.

The Sites are controlled and operated by us from the United States and are not intended to subject us to the laws or jurisdiction of any state, country or territory other than that of the United States. Any information you provide to us through use of our Sites may be stored, processed, transferred between and accessed from the United States and other countries which may not guarantee the same level of protection of personal data as the one in which you reside. However, we will handle your Personal Information in accordance with this Privacy Policy regardless of where your Personal Information is stored or accessed.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, investigate potential issues, assist with any investigations, enforce our Terms of Use and/or comply with applicable legal requirements.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Sites.

Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list — however, we may still communicate with you, for example to send you service-related emails that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes. To otherwise opt-out, you may:

CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers, mobile operating systems, and mobile apps offer a Do-Not-Track (“DNT”) feature or setting that you can enable to indicate your privacy preference against data collection regarding your online browsing activities. Currently, there isn’t a standardized technology for recognizing and implementing DNT signals across the industry. Therefore, My Rehab Pro does not presently respond to DNT browser signals or any other automatic mechanisms that communicate your choice to opt out of online tracking. Should an industry standard for online tracking be established that we are required to follow, we will update this privacy notice to inform you about our compliance with such practices.

10. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: Yes, California residents are granted specific rights concerning access to their personal information.

Under California Civil Code Section 1798.83, known as the “Shine The Light” law, California residents who use our services can request and receive, once annually at no cost, information about any personal information categories we shared with third parties for direct marketing purposes. This includes the names and addresses of all third parties with whom we shared personal information during the previous calendar year. If you’re a California resident wishing to make such a request, please submit it in writing using the contact information provided below.

For California residents under 18 years old with a registered account on our Sites, you have the right to request removal of any unwanted data you’ve publicly posted. To initiate this removal, please contact us using the information provided below, including your account email address and a statement confirming your California residency. While we’ll ensure the data isn’t publicly visible on the Sites, please note that complete removal from all our systems (including backups) may not be possible.

CCPA Privacy Notice

According to the California Code of Regulations, a “resident” is defined as:

any individual staying in California for non-temporary or non-transitory purposes and
any individual domiciled in California who is temporarily outside the state for transitory purposes

All others are classified as “non-residents.”

If you meet this definition of “resident,” we must uphold specific rights and obligations regarding your personal information.

What categories of personal information do we collect?

We have collected the following categories of personal information in the past twelve (12) months:

Category	Examples	Collected
A. Identifiers	Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address and account name	YES
B. Personal information categories listed in the California Customer Records statute	Name, contact information, education, employment, employment history and financial information	YES
C. Protected classification characteristics under California or federal law	Gender and date of birth	YES
D. Commercial information	Transaction information, purchase history, financial details and payment information	YES
E. Biometric information	Fingerprints and voiceprints	NO
F. Internet or other similar network activity	Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems and advertisements	YES
G. Geolocation data	Device location	YES
H. Audio, electronic, visual, thermal, olfactory, or similar information	Images and audio, video or call recordings created in connection with our business activities	YES
I. Professional or employment-related information	Business contact details in order to provide you our services at a business level, job title as well as work history and professional qualifications if you apply for a job with us	YES
J. Education Information	Student records and directory information	NO
K. Inferences drawn from other personal information	Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics	YES

We may also collect other personal information outside of these categories when you interact with us in-person, online, or by phone or mail in the context of:

Receiving help through our customer support channels;
Participation in customer surveys or contests; and
Facilitation in the delivery of our Services and to respond to your inquiries.

How do we use and share your personal information?

More information about our data collection and sharing practices can be found in this privacy notice.

You may contact us by email at support@myrehabpro.com, or by referring to the contact details at the bottom of this document.

If you are using an authorized agent to exercise your right to opt-out, we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf.

Will your information be shared with anyone else?

We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Each service provider is a for-profit entity that processes the information on our behalf.

We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be “selling” of your personal data.

My Rehab Pro has not disclosed or sold any personal information to third parties for a business or commercial purpose in the preceding 12 months. My Rehab Pro will not sell personal information in the future belonging to website visitors, users, and other consumers.

Your rights with respect to your personal data

Right to request deletion of the data – Request to delete

You have the right to request the deletion of your personal information. When you submit such a request, we will honor it and delete your personal information, subject to certain legal exceptions. These exceptions include, but are not limited to, instances where another consumer exercises their right to free speech, our need to meet legal compliance requirements, or any processing necessary to protect against unlawful activities.

Right to be informed – Request to know

Based on the circumstances, you have the right to know:

if we collect and use your personal information;
what categories of personal information we collect;
the specific purposes for which we use the collected personal information;
whether we sell your personal information to third parties;
which categories of personal information we sold or disclosed for business purposes;
the categories of third parties who received your personal information through sale or disclosure for business purposes; and
our business or commercial purpose for collecting or selling personal information.

Under applicable law, we are not required to provide or delete de-identified consumer information in response to a consumer request, nor are we obligated to re-identify individual data to verify a consumer request.

Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights

We guarantee that you will not face any discrimination for exercising your privacy rights.

Verification process

When we receive your request, we must verify your identity to ensure you are the person whose information we have in our system. This verification process requires us to ask you for specific information that we can match with our existing records. For example, depending on your request type, we might ask you to provide certain details that match our records, or we may reach out through a previously provided communication channel (such as phone or email). We may also employ other verification methods as needed.

We will restrict the use of personal information you provide during the request process to identity verification or request authorization purposes only. While we aim to minimize additional information requests, there may be instances where we cannot verify your identity using our existing records. In such cases, we may need to request additional information for identity verification or security and fraud prevention purposes. Once we complete the verification process, we will promptly delete any additional information you provided.

Other privacy rights

You have the right to object to the processing of your personal data.
You can request correction of your personal data if it is inaccurate or no longer relevant, or ask us to restrict the processing of the data.
You may appoint an authorized agent to submit a request under the CCPA on your behalf. However, we reserve the right to deny requests from authorized agents who cannot provide valid proof of their authorization to act on your behalf in accordance with the CCPA.
You have the right to opt-out from future selling of your personal information to third parties. Once we receive your opt-out request, we will process it as quickly as possible, within a maximum of 15 days from when the request was submitted.

To exercise any of these rights, please contact us via email at support@myrehabpro.com, or refer to the contact information provided at the bottom of this document. We welcome any complaints or concerns about how we handle your data.

DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we update this notice as needed to maintain compliance with relevant laws.

We periodically update this privacy notice to ensure ongoing compliance. When updates occur, we indicate this through a revised “Revised” date, and the updated version becomes effective upon publication. For material changes to this privacy notice, we may alert you either through a prominent notice posting or by sending you a direct notification. We strongly recommend reviewing this privacy notice regularly to stay informed about how we protect your information.

HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have any questions or feedback regarding this notice, please email us at info@myrehabpro.com.

HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Depending on your country’s applicable laws, you may be entitled to request access to, modify, or delete the personal information we collect from you. To submit a request to review, update, or delete your personal information, please send a request form by email to info@myrehabpro.com.